Cancelling an order
You can cancel free of charge until we start preparing your flowers — usually up to 4 hours before your delivery slot. Contact us on WhatsApp or by phone with your order number. Once preparation has started the flowers can no longer be reused, so the order cannot be cancelled.
Refunds
If you cancel in time, or if we are unable to deliver your order, we refund the full amount. Card and online payments go back to the card you paid with; bank and Fawran transfers go back to the account they came from. We issue refunds within 5 business days; your bank may take a few more days to show them.
Our freshness promise
If your flowers arrive damaged or clearly different from what you ordered, send us a photo within 24 hours of delivery. We will replace the arrangement or refund it — whichever you prefer.
Seasonal substitutions
Flowers are natural and seasonal. If a stem is unavailable we replace it with one of equal or greater value in the same style and colours. Substitutions like this are not a reason for a refund.
Delivery issues
If the recipient cannot be reached or the address is incorrect, we will contact you to arrange a new delivery time; a second delivery may carry the standard delivery fee. Orders refused by the recipient cannot be refunded.
Questions
Contact us any time through the Contact page or on WhatsApp — we are happy to help.
Last updated 18 October 2026